They continue to loose my packages. This is the third time it's happened to me since I moved to Leander, and we have only been there for a few months! When I call to inquire about my items they always say they will call me back and they never do. After hounding them they were able to find two pf my packages (delivered to the wrong mailbox and the man I spoke to blamed it on the "new girl" who works on Thursdays), but this last package they haven't found and I can't even get a hold of them now. That is money that I spent and items lost. Not even sure what to do from here......
If I could give zero stars I would. All of these negative reviews have been my experience with this post office for 14 years. I called today about another package that wasn't delivered and it took five tries of calling to get a real person. When I finally did, I was 'greeted' with nothing but sighs and negativity. I was told that if it says delivered, then it was. I continue to get mail for someone else in my box daily despite speaking directly with the carrier about it. If anything promotes online delivery, it's this post office.
I've gone my entire life never having an issue with the USPS - in fact I've only had great service from them. That is, until I moved to Leander. The Leander post office is shockingly bad at performing the basic functions of delivering mail. It's routine for me to get my neighbor's mail in my box - mail that often looks important - which I will have to deliver to them myself. I can only wonder if mail sent to me is going to someone else and promptly being thrown away or lost.
Terrible service, I called 6 times and let it ring until it stopped automatically and no one ever answered the phone.
More often than not they will mark a package as delivered to a parcel box but actually bring it a day or two later and I've had multiple packages not even be delivered at all (I'm not sure if it's outright theft by employees or just complete incompetence).
The kicker is that there's not even a decent way to file a complaint as any contact with them feels like throwing a message in a bottle into the vast ocean and hoping you'll get a reply. So here I am, writing a lousy review on Google because that's about all I can do. That and beg Amazon to not send me anything via USPS.
This post office is as good as any other. I've been in three times now, and the employees were nice. Of course, I was nice to them, too, and I didn't go in a rush, expecting miracles. Sometimes there is a line. Plan ahead.
United States Postal Service is a US Post Office based in Leander, Texas. United States Postal Service is located at 801 US-183, Leander, TX 78641, USA.
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